Section 1 - Shipping area

Our website offers delivery services to users worldwide, except for a few regions. If you are unable to complete your purchase in your area, please contact service@simsonn.com

 Section 2 - Shipping Choices

Different products will be sent from different countries, which we will reflect on the product page. The delivery time will also be different, the specific reference time is as follows: (The following “days” are “business days”)

Notices: All products require 1-2 days production time, this time is not included in the delivery time. Thanks for your understanding.

Section 3-Shipping Methods

Simsonn have different carrier partners to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Our main carriers are: UPS (United Parcel Service), DHL (Deutsche Post DHL Group), DPD (Dynamic Parcel Distribution), GLS (General Logistics Systems), PostNL, Hermes, TNT Express (FedEx), Royal Mail, Bring, PostNord, and many others.

The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.

Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.

NOTE: If your logistics tracking information stays on a certain date for more than 10 days, please contact us in time, we will investigate the reason for you, if there is a lost shipment problem, we will immediately arrange a replacement or refund for you.

Section 4 -How do I track my package?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the information tracking page:

https://www.simsonn.com/pages/track-your-order

Section 5 -My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-3 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Section 6 -If you have any other questions, please contact us and we will do our best to help you out.

Email: service@simsonn.com